Friday 10 am - 6 pm Eastern Standard
answer all email. However, sometimes
our replies get returned to us. If you
do not get a reply, the most common
causes are invalid email addresses,
typos, and employer firewalls. Please
feel free to try again and maybe
include a phone number where you can
~ How to Order
Use our secure
shopping cart to place an order. Simply
click on the items you're interested in, choose a
quantity and checkout when you're ready. You can create
an account with us and we'll remember you when you come
back. Or, you can checkout as a guest and no
personal information will be stored in our system. Your
personal and credit card information is submitted to us
securely as our site utilizes SSL technology with
1024-bit data encryption. Once you click "submit order,"
you will be sent an automated confirmation email with
your order details. Once we review and process
your order, you will be sent a second email detailing
your shipment. Once we have processed and shipped your
order, we remove and delete ALL credit card
numbers from our system. Your
account information stored in our system includes your
name and address but NOT your credit card numbers.
Call us at 413-259-1627. Someone will assist you with
your order and answer any questions you may have.
Email the list of items you're interested in and your
contact information to orders at
deniskitchen.com and a
representative will contact you.
We do accept checks / money orders and orders through
mail. Please contact us first before doing this to
verify your total with shipping fees. You can print out an order form
Our mailing address is:
Denis Kitchen Art Agency
PO Box 2250
Amherst, Massachusetts 01004
PROCESSING TIME: Usual turn
around for most domestic orders is 24-48 hours during
business days. We do not ship on Saturday or
Sunday. International orders, take much longer,
since we must calculate a shipping fee.
We accept Visa,
MasterCard, PayPal, Bank Wires, Checks*, and Money
If you have a PayPal account, you
can use other credit cards and / or your checking
account as well.
All Visa / MasterCard orders are NOT CHARGED in real
time. We process credit cards offline manually
to correct errors and adjust for international
All PayPal orders ARE
CHARGED in real time when you leave
our site and log into PayPal. Your account funds are
We can work out payment
arrangements for higher dollar items. Email us for
Bank wires are our preferred method for large dollar
* Returned check fee is $ 25.00.
~ Sales Tax
All orders shipped to or within the state of Massachusetts
will be subject to state tax of 6.25 %.
Everything else in the domestic
United States (including AK and HI) will be free of
International customers are responsible for any
import taxes their merchandise is subject to.
~ U.S. Domestic
We are located in Amherst, Massachusetts, 01004 (Eastern
Our site calculates shipping on flat fee / size and
Our system has been configured to charge you
Priority Mail OR
Express Mail for art, prints, and posters -
all items insured with
tracking - from the US Post Office.
* We can using your own UPS and Fed-Ex numbers if you
provie an account number.
We ship worldwide. But our site cannot
calculate international shipping fees. We must
do that manually.
Currently, our software does not calculate INTERNATIONAL
SHIPPING RATES during checkout. The shipping fees you
see on your order are for US RESIDENTS ONLY.
We are VERY happy to ship internationally, but will have
to quote shipping fees directly through email, since
each country has different shipping regulations.
If you'd like a shipping quote BEFORE you place an
order, send us an email or fax with the items you'd like
to purchase and include your shipping address. We'll
send you a quote for AIR MAIL options. YOU decide if you
want to accept the fee or not.
OR, submit your order "as is" and select the Visa or
MasterCard option and you will be contacted within 24
hours with shipping options and their respective fees.
You will then have the opportunity
to choose which option you want or to cancel your
Your credit card is NOT charged
until we have received the order and you have
"agreed" to your NEW INTERNATIONAL shipping fee
. We process all Visa and
MasterCard orders offline manually. Our site does not
charge cards in real time.
If you choose the PayPal option, you will be carried
over to the PayPal site and the order
will be processed in "real time" with the
US fee order total deducted from your account
immediately. We can email you with the additional
international shipping fee as an "add on" after the
order is placed.
You will be sent an updated CORRECT TOTALED INVOICE for
your records once you have selected how you want your
merchandise to be shipped.
~ Insurance Fees
& Shipping Damage or Loss
All orders shipped will have a tracking number and
full insurance. If an item arrives damaged, contact us
for further details.
~ Return Policy
We don't have one.
Since we sell original artwork and collectibles that are
not easily replaced widgets, we do not accept returns, as
a practice. All sales are final. However, if
we have misrepresented an item in some way, we can work
with you to bring a positive resolution for all
parties. Returning a collectible in mint condition
is harder than you think and we'd rather not do it (going
through the shipping process twice). If the item
arrives damaged, we have insurance to replace the value
(see insurance fees). "I don't like it" or "I've
mind" is not an acceptable reason to us. Read
the text descriptions very carefully with regard to size,
condition, provenance, etc. and email any questions you
have before you buy.
Again, all sales are
~ Credit Card
OUR COMMITMENT TO YOUR PRIVACY
We are committed to protecting the information that you
submit on this site. We will never share, rent or
sell your information to a third party (unless required by
valid legal action to do so). The information you
provide us is used ONLY in-house to process and ship your
order. That's it. We don't like spam and
neither do you. Your information is safe with us.
CREDIT CARD INFORMATION
Our servers protect your information, once received, with
the use of advanced encryption and firewall technology. We
take reasonable and industry-standard precautions to
ensure that your personal information, including credit
card data, is safe within our system. All credit card
numbers are encrypted in communications when your order is
placed using encryption. They are only decrypted after
they reach our server computer. They are not held in clear
text on any web site. Moreover,
all credit card information is removed from the
servers once the order is processed.
WE DO NOT STORE CREDIT CARD NUMBERS ONLINE OR ON OUR
SERVERS indefinitely with your
Even with the very best protection policies and safeguard
procedures in place, there is always the remote
possibility of fraud. If you believe unauthorized use of
your credit information has occurred, follow the reporting
procedures defined by your credit card's issuing bank and
contact us immediately. Most credit card companies cover
all charges that result form unauthorized use of your
credit card or may limit your liability to $50.
Cookies are used on our website. The cookies are used only
to keep track of the contents of your shopping cart once
you have selected an item and to track your use of our
site. This enables us to check-out your orders and to
track user viewing in order to better serve you and
provide more helpful and beneficial services and product
offerings. We do not extract any
individual-specific information from your computer.
CONTROL OF YOUR PASSWORD
Once you create an account with us, you must make note of
your password. No one will ever see it but you. It's the
one piece of information submitted to our system that even
WE cannot see. If you forget your password, you can login
and request our system to email it to you. We, however,
will never be able to view your password or correct it.
~ Account Information
/ Order or Password Lookup
When you create an
account with us, your name, address, email, and phone
numbers are saved for your return. Your credit
card and / or any financial information is NOT stored
once it has been used to process the order, as a
security measure. Futhermore, any information you give
us is used ONLY in-house to process your order. It
is never rented, sold, or shared with a third
party. Your information is safe with us.
If however, you do not wish to create an account, you
can check out as a guest. You will be emailed a
receipt of your order. As a guest, you can still
retrieve any orders submitted by your name, email, and
To create an account or login
to your current account, click HERE.
You can access your complete order
history from there.
If you've ordered as a guest
(without creating an account) you can look up your order
by clicking HERE.
If you've forgotten
password, you can look it