Steve Krupp

FAQs

Frequently Asked Questions

General Questions - Order Questions - Shipment Questions

  
General Questions


WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Visa, MasterCard, PayPal, Money Orders, Bank Wires, and Checks.  If you have a PayPal account, you can use most other credit cards and your checking account as well.

WHEN WILL MY ORDER SHIP?

Standard turnaround for order processing is 24-48 hours.  Most orders ship within 2 business days of submission.  We do no ship on Saturday or Sunday.

WHAT ARE THE SHIPPING RATES?

We ship via the US post office and rates are based on weight and destination.  Media Mail for books, First Class for small items, and Priority Mail for larger items. Shipping information can be found here for Domestic and International rates.

WHAT IS YOUR RETURN POLICY?

We don't have one.  All sales are final.  We sell collectibles which aren't replaceable.  That's what insurance is for. For more information on why this is, click on Return Policy.

HOW DO I CONTACT CUSTOMER SERVICE?

For ordering information:  orders at deniskitchen.com
For service or questions:  help at deniskitchen.com
Here is our page to           Contact Customer Service.


CAN I PLACE MY ORDER OVER THE PHONE?

Yes.  (413) 259-1627.

CAN I ORDER BY FAX OR BY MAILING YOU A CHECK / MONEY ORDER?

Yes, our order from can be printed out here:  http://deniskitchen.com/orderform.html

DO YOU SELL PRODUCTS THAT AREN'T LISTED ONLINE?

Absolutely.  We have lots of stock that has yet to be added.  Email us for specific inquiries.

DO YOU CHARGE SALES TAX?

Only for items shipped to or within our home state of Massachusetts (6.25 %).

DO YOU HAVE A CATALOG?

No we do not have a paper catalog. We consider our website to be our catalog. You may simply download and print out any page you are interested in.

DO YOU HAVE A RETAIL STORE THAT I CAN VISIT?

No. Our offices and warehouses do not allow for personal shopping.  We are strictly an online store.

WHAT IS YOUR PRIVACY POLICY?

Click to read about our Security & Privacy.

WHAT DO I DO IF I FORGET MY LOG-IN INFORMATION?

If you forget your password, click on the login screen and type in your user name. You can click "email me my password." You should receive your password via email instantly.


Questions about Your Order


I JUST PLACED AN ORDER ONLINE.  HOW DO I KNOW IT WAS RECEIVED?

After your order has been placed you will receive an automated email from Steve Krupp's Curio Shoppe confirming your order. If you did not receive an email confirmation, you may have a typo in the email address you provided. (This happens all the time.) Contact us and we'll re-send your order confirmation.

CAN I PLACE MY ORDER NOW TO BE SHIPPED AT A LATER DATE?

Absolutely, just be sure to indicate the day you wish your order to arrive in the special field for messages to us.  We'll send a confirmation email detailing the later shipment.

IS MY TRANSACTION SECURE?

Definitely! All personal and credit information that you enter on our site is encrypted. Look for the glowing lock on your browser once you log in or begin the checkout process.

HOW DO I KNOW MY INFORMATION IS SAFE?

We value our customers and your security and privacy is important to us. We use SSL (128 bit encryption) secure technology in our site so all transferred information is encrypted as it is submitted over the internet. Once we receive an order, it is immediately removed from our online server. Your CREDIT CARD information is NOT STORED ONLINE. Click to read about our Security & Privacy.


We NEVER share, rent, or sell your personal information with anyone. 
We value your privacy as much as our own.


CAN I CHANGE MY ORDER ONCE I SUBMIT IT?

You have roughly until the next business day morning after your order was submitted to make changes to your current order. After that, we are unable to modify your order. There are rare exceptions. If you have any questions about your order, please email us at orders at deniskitchen dot com.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Check, money order, Visa, MasterCard, PayPal, and Bank Wires.  If you have a PayPal account, you can use other forms of payment as well.

*Please note that when you send a personal check your order will not ship out until the check has cleared.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Log into your account and view your order history.

Questions about Your Shipment


WHO IS YOUR SHIPPING CARRIER?

All standard orders are shipped via the US postal system (USPS). We can ship via UPS, Fed-Ex, or DHL if you contact us prior to ordering. We want to keep costs down for you and US postal is the cheapest option for most items.

DO ALL ORDERS REQUIRE A SIGNATURE?

No, a signature is not required for orders under $ 50.  For insured items over $ 50 a signature may be required.

DO YOU SHIP TO POST OFFICE BOXES?

Yes.

DO YOU SHIP INTERNATIONALLY AND TO ALASKA OR HAWAII?

Yes, for all. International deliveries will require additional postage.  The site cannot calculate international postage, so we'll have to email you air mail options. Click here for more information on. Domestic and International shipping.

WHEN WILL MY ORDER SHIP?

All orders will be shipped within 24 to 48 hours of submitting, unless there is an error with your order, in which you will be contacted. We do not process or ship orders on Saturday or Sunday.

WHERE ARE THE ORDERS SHIPPING FROM?

All of our products ship from Amherst, Massachusetts 01002.

WILL I RECEIVE AN EMAIL CONFIRMATION WHEN MY ORDER SHIPS?

Yes, if you have provided a valid email address you will receive an email notification from us when your item has shipped.

CAN I TRACK MY PACKAGE?

On standard first class mail, priority mail, some media, and ALL express mail packages, tracking is avaiable and will be posted in your order status in your account information.

HOW LONG WILL IT TAKE TO RECEIVE AN ORDER?

If the item you ordered is in stock, it will ship within 3 business days at the very latest. Usual turnaround is 24-48 hours. Normal USPS shipping time is 2-7 days from our warehouse, depending on what type of mail it is:  media, first class, or priority. Media Mail from MA to CA *can* take up to 10 days.  It's slow and cheap.

WHAT ARE YOUR SHIPPING CHARGES?

Our shipping charges are based on package weight and your location and can be calculated on the checkout page before payment is processed.

WHAT IF MY ORDER ARRIVES DAMAGED?

All of our items are packed VERY WELL. All orders over $ 20 are insured through the US Post Office, unless you ask for it to be removed during checkout. If your item is insured and arrives damaged, email us and we will send you instructions on how to proceed. We do not "replace" damaged items or give refunds for loss or damage. Rather, we file a claim on your behalf with USPS and it is they who will send you a check to replace the loss or damaged order. For more information see Insurance & Shipping Damage.

Additionally, KEEP ALL OF THE ORIGINAL PACKAGING along with the ITEM ITSELF to prove damage to the insurance agent. If your item arrives damaged and you declined insurance, there is nothing we can do for you.

CAN I RETURN MY ITEM(S)?

We only accept a return if the item was misrepresented some way on our site. Will will NOT accept a return if you decide to just change your mind. All sales are final. Here is our Return Policy.