WHAT METHODS OF PAYMENT DO YOU ACCEPT?
Visa, MasterCard, PayPal, Money Orders, Bank Wires, and
Checks. If you have a PayPal account, you can use
most other credit cards and your checking account as well.
WHEN WILL MY ORDER SHIP?
Standard turnaround for order processing is 24-48
hours. Most orders ship within 2 business days of
submission. We do no ship on Saturday or Sunday.
WHAT ARE THE SHIPPING RATES?
We ship via the US post office and rates are based on
weight and destination. Media Mail for books, First
Class for small items, and Priority Mail for larger items.
Shipping information can be found here for Domestic
WHAT IS YOUR RETURN POLICY?
We don't have one. All sales are final. We
sell collectibles which aren't replaceable. That's
what insurance is for. For more information on why this
is, click on Return
HOW DO I CONTACT CUSTOMER SERVICE?
For ordering information: orders at
For service or questions: help at
Here is our page
CAN I PLACE MY ORDER OVER THE PHONE?
Yes. (413) 259-1627.
CAN I ORDER BY FAX OR BY MAILING YOU A CHECK / MONEY
Yes, our order from can be printed out here: http://deniskitchen.com/orderform.html
DO YOU SELL PRODUCTS THAT AREN'T LISTED ONLINE?
Absolutely. We have lots of stock that has yet to be
added. Email us for specific inquiries.
DO YOU CHARGE SALES TAX?
Only for items shipped to or within our home state of
Massachusetts (6.25 %).
DO YOU HAVE A CATALOG?
No we do not have a paper catalog. We consider our website
to be our catalog. You may simply download and print out
any page you are interested in.
DO YOU HAVE A RETAIL STORE THAT I CAN VISIT?
No. Our offices and warehouses do not allow for personal
shopping. We are strictly an online store.
Click to read about our Security
WHAT DO I DO IF I FORGET MY LOG-IN INFORMATION?
If you forget your password, click on the login screen and
type in your user name. You can click "email me my
password." You should receive your password via email
Questions about Your Order
I JUST PLACED AN ORDER ONLINE. HOW DO I KNOW
IT WAS RECEIVED?
After your order has been placed you will receive an automated
email from Steve Krupp's Curio Shoppe
confirming your order. If you did not receive an email
confirmation, you may have a typo in the email address you
provided. (This happens all the time.) Contact us and
we'll re-send your order confirmation.
CAN I PLACE MY ORDER NOW TO BE SHIPPED AT A LATER
Absolutely, just be sure to indicate the day you wish your
order to arrive in the special field for messages to
us. We'll send a confirmation email detailing the
IS MY TRANSACTION SECURE?
Definitely! All personal and credit information that you
enter on our site is encrypted. Look for the glowing lock
on your browser once you log in or begin the checkout
HOW DO I KNOW MY INFORMATION IS SAFE?
We value our customers and your security and privacy is
important to us. We use SSL (128 bit encryption) secure
technology in our site so all transferred information is
encrypted as it is submitted over the internet. Once we
receive an order, it is immediately removed from our
online server. Your CREDIT CARD information is NOT STORED
ONLINE. Click to read about our Security
NEVER share, rent, or sell your
personal information with
We value your privacy as much as our
CAN I CHANGE MY ORDER ONCE I SUBMIT IT?
You have roughly until the next business day morning after
your order was submitted to make changes to your current
order. After that, we are unable to modify your order.
There are rare exceptions. If you have any questions about
your order, please email us at orders at deniskitchen dot
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
Check, money order, Visa, MasterCard, PayPal, and Bank
Wires. If you have a PayPal account, you can use
other forms of payment as well.
*Please note that when you send a personal check your
order will not ship out until the check has cleared.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Log into your account and view your order history.
|Questions about Your
WHO IS YOUR SHIPPING CARRIER?
All standard orders are shipped via the US postal system
(USPS). We can ship via UPS, Fed-Ex, or DHL if you
contact us prior to ordering. We want to keep costs down
for you and US postal is the cheapest option for most
DO ALL ORDERS REQUIRE A SIGNATURE?
No, a signature is not required for orders under $
50. For insured items over $ 50 a signature may be
DO YOU SHIP TO POST OFFICE BOXES?
DO YOU SHIP INTERNATIONALLY AND TO ALASKA OR HAWAII?
Yes, for all. International deliveries will require
additional postage. The site cannot calculate
international postage, so we'll have to email you air mail
options. Click here for more information on. Domestic
WHEN WILL MY ORDER SHIP?
All orders will be shipped within 24 to 48 hours of
submitting, unless there is an error with your order, in
which you will be contacted. We do not process or ship
orders on Saturday or Sunday.
WHERE ARE THE ORDERS SHIPPING FROM?
All of our products ship from Amherst, Massachusetts
WILL I RECEIVE AN EMAIL CONFIRMATION WHEN MY ORDER
Yes, if you have provided a valid email address you will
receive an email notification from us when your item has
CAN I TRACK MY PACKAGE?
On standard first class mail, priority mail, some media,
and ALL express mail packages, tracking is avaiable and
will be posted in your order status in your account
HOW LONG WILL IT TAKE TO RECEIVE AN ORDER?
If the item you ordered is in stock, it will ship within 3
business days at the very latest. Usual turnaround is
24-48 hours. Normal USPS shipping time is 2-7 days from
our warehouse, depending on what type of mail it is:
media, first class, or priority. Media Mail from MA to CA
*can* take up to 10 days. It's slow and cheap.
WHAT ARE YOUR SHIPPING CHARGES?
Our shipping charges are based on package weight and your
location and can be calculated on the checkout page before
payment is processed.
WHAT IF MY ORDER ARRIVES DAMAGED?
All of our items are packed VERY WELL. All orders over $
20 are insured through the US Post Office, unless you ask
for it to be removed during checkout. If your item is
insured and arrives damaged, email us and we will send you
instructions on how to proceed. We do not "replace"
damaged items or give refunds for loss or damage. Rather,
we file a claim on your behalf with USPS and it is they
who will send you a check to replace the loss or damaged
order. For more information see Insurance
Additionally, KEEP ALL OF THE ORIGINAL PACKAGING along
with the ITEM ITSELF to prove damage to the insurance
agent. If your item arrives damaged and you declined
insurance, there is nothing we can do for you.
CAN I RETURN MY ITEM(S)?
We only accept a return if the item was misrepresented
some way on our site. Will will NOT accept a return if you
decide to just change your mind. All sales are final. Here
is our Return