See
our rare books at:
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FAQs
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
Visa, MasterCard, PayPal, Money Orders, Bank
Wires, and
Checks. If you have a PayPal account,
you can use
most other credit cards and your checking
account as well.
WHEN WILL MY ORDER SHIP?
Standard turnaround for order processing is
24-48
hours. Most orders ship within 2
business days of
submission. We do no ship on Saturday or
Sunday.
WHAT ARE THE SHIPPING RATES?
We ship via the US post office and rates are
based on
weight and destination. Media Mail for
books, First
Class for small items, and Priority Mail for
larger items.
Shipping information can be found here for Domestic
and International
rates.
WHAT IS YOUR RETURN POLICY?
We don't have one. All sales are
final. We
sell collectibles which aren't
replaceable. That's
what insurance is for. For more information on
why this
is, click on Return
Policy.
HOW DO I CONTACT CUSTOMER SERVICE?
For ordering
information: orders
at
deniskitchen.com
For service or questions: help
at
deniskitchen.com
Here is our page
to
Contact
Customer
Service.
CAN I PLACE MY ORDER OVER THE PHONE?
Yes. (413) 259-1627.
CAN I ORDER BY FAX OR BY MAILING YOU A
CHECK / MONEY
ORDER?
Yes, our order from can be printed out
here: http://deniskitchen.com/orderform.html
DO YOU SELL PRODUCTS THAT AREN'T LISTED
ONLINE?
Absolutely. We have lots of stock that
has yet to be
added. Email us for specific inquiries.
DO YOU CHARGE SALES TAX?
Only for items shipped to or within our home
state of
Massachusetts (6.25 %).
DO YOU HAVE A CATALOG?
No we do not have a paper catalog. We consider
our website
to be our catalog. You may simply download and
print out
any page you are interested in.
DO YOU HAVE A RETAIL STORE THAT I CAN
VISIT?
No. Our offices and warehouses do not allow
for personal
shopping. We are strictly an online
store.
WHAT IS YOUR PRIVACY POLICY?
Click to read about our Security
&
Privacy.
WHAT DO I DO IF I FORGET MY LOG-IN
INFORMATION?
If you forget your password, click
on
the login screen and
type in your user name. You can click "email
me my
password." You should receive your password
via email
instantly.
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Questions about
Your Order
I JUST PLACED AN ORDER ONLINE. HOW
DO I KNOW
IT WAS RECEIVED?
After your order has been placed you will
receive an automated
email from The Denis Kitchen Archives confirming your order. If you did not receive
an email
confirmation, you may have a typo in the email
address you
provided. (This happens all the time.) Contact
us and
we'll re-send your order confirmation.
HOW DO I FIND MY EXISTING ORDER?
A You can either LOGIN
TO
YOUR ACCOUNT or if you've checked out
as a guest, you can LOOK
UP
ORDER HERE.
CAN I PLACE MY ORDER NOW TO BE SHIPPED
AT A LATER
DATE?
Absolutely, just be sure to indicate the day
you wish your
order to arrive in the special field for
messages to
us. We'll send a confirmation email
detailing the
later shipment.
IS MY TRANSACTION SECURE?
Definitely! All personal and credit
information that you
enter on our site is encrypted. Look for the
glowing lock
on your browser once you log in or begin the
checkout
process.
HOW DO I KNOW MY INFORMATION IS SAFE?
We value our customers and your security and
privacy is
important to us. We use SSL (128 bit
encryption) secure
technology in our site so all transferred
information is
encrypted as it is submitted over the
internet. Once we
receive an order, it is immediately removed
from our
online server. Your CREDIT CARD information is
NOT STORED
ONLINE. Click to read about our Security
&
Privacy.
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We
NEVER share, rent,
or sell your
personal information with
anyone.
We value your privacy as
much as our
own.
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CAN I CHANGE MY ORDER ONCE I SUBMIT IT?
You have roughly until the next business day
morning after
your order was submitted to make changes to
your current
order. After that, we are unable to modify
your order.
There are rare exceptions. If you have any
questions about
your order, please email us at orders at
deniskitchen dot
com.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
Check, money order, Visa, MasterCard, PayPal,
and Bank
Wires. If you have a PayPal account, you
can use
other forms of payment as well.
*Please note that when you send a personal
check your
order will not ship out until the check has
cleared.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Log
into
your account and view your order
history. OR look it up by your email address
and zip code HERE.
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Questions about
Your
Shipment
WHO IS YOUR SHIPPING CARRIER?
All standard DOMESTIC US orders are shipped
via the US postal system
(USPS). We can ship via UPS, Fed-Ex,
or DHL if you
contact us prior to ordering. We want to keep
costs down
for you and US postal is the cheapest option
for most
items.
International orders will have the option to
go either regular postal or to a private
shipper like Fed-Ex, UPS, or DHL.
DO ALL ORDERS REQUIRE A SIGNATURE?
No, a signature is not required for orders
under $
50. For insured items over $ 50 a
signature may be
required.
DO YOU SHIP TO POST OFFICE BOXES?
Yes.
DO YOU SHIP INTERNATIONALLY AND TO
ALASKA OR HAWAII?
Yes, for all. International deliveries will
require
additional postage. The site cannot
calculate
international postage, so we'll have to email
you air mail
options. Click here for more information on. Domestic
and International
shipping.
WHEN WILL MY ORDER SHIP?
All orders will be shipped within 24 to 48
hours of
submitting, unless there is an error with your
order, in
which you will be contacted. We do not process
or ship
orders on Saturday or Sunday.
WHERE ARE THE ORDERS SHIPPING FROM?
All of our products ship from Amherst,
Massachusetts
01002.
WILL I RECEIVE AN EMAIL CONFIRMATION
WHEN MY ORDER
SHIPS?
Yes, if you have provided a valid email
address you will
receive an email notification from us when
your item has
shipped.
CAN I TRACK MY PACKAGE?
On standard first class mail, priority mail,
some media,
and ALL express mail packages, tracking is
avaiable and
will be posted in your order status in your
account
information.
HOW LONG WILL IT TAKE TO RECEIVE AN
ORDER?
If the item you ordered is in stock, it will
ship within 3
business days at the very latest. Usual
turnaround is
24-48 hours. Normal USPS shipping time is 2-7
days from
our warehouse, depending on what type of mail
it is:
media, first class, or priority. Media Mail
from MA to CA
*can* take up to 10 days. It's slow and
cheap.
WHAT ARE YOUR SHIPPING CHARGES?
Our shipping charges are based on package
weight and your
location and can be calculated on the checkout
page before
payment is processed.
WHAT IF MY ORDER ARRIVES DAMAGED?
All of our items are packed VERY WELL. All
orders over $
20 are insured through the US Post Office,
unless you ask
for it to be removed during checkout. If your
item is
insured and arrives damaged, email us and we
will send you
instructions on how to proceed. We do not
"replace"
damaged items or give refunds for loss or
damage. Rather,
we file a claim on your behalf with USPS and
it is they
who will send you a check to replace the loss
or damaged
order. For more information see Insurance
&
Shipping
Damage.
Additionally, KEEP ALL OF THE ORIGINAL
PACKAGING along
with the ITEM ITSELF to prove damage to the
insurance
agent. If your item arrives damaged and you
declined
insurance, there is nothing we can do for you.
CAN I RETURN MY ITEM(S)?
We only accept a return if the item was
misrepresented
some way on our site. Will will NOT accept a
return if you
decide to just change your mind. All sales are
final. Here
is our Return
Policy.
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